Return & Exchange Policy

At KaurKala, every piece is thoughtfully curated and prepared with great care. Since we release our collections in limited quantities, we follow a simple and transparent return and exchange policy.

Processing & Delivery Time

Each KaurKala piece is carefully prepared before it reaches you.

Estimated Delivery: 10–15 working days from the date of order confirmation.

At KaurKala, every piece is made to order - crafted especially for you, not mass-produced.

We take the time to carefully create, inspect, and finish each garment to ensure it meets our quality and craftsmanship standards before it reaches your wardrobe.

Once your order has been dispatched, you'll receive a shipping confirmation email along with your tracking details so you can follow your order every step of the way.

Thank you for supporting slow, thoughtful fashion. ♡

Returns

Returns

We accept return requests within 3 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and undamaged.

• All original tags, packaging, and accessories must be intact.

• The return request must be raised within 3 days of receiving your order.

Once your returned item passes our quality inspection, a Store Credit will be issued for the value of the product. We do not offer refunds to the original payment method.

The Store Credit can be used on any future purchase at KaurKala and will be shared with you once your return has been approved.

Please note that items failing to meet the above conditions may not be eligible for a return or Store Credit.

Exchanges

We offer size exchanges within 3 days of delivery.

Since our pieces are produced in limited quantities, exchanges are subject to size availability.

To make sizing easier, we intentionally provide a little extra margin in our garments, so minor size adjustments can be made if needed.

How to Request a Return or Exchange

To initiate a return or exchange, please reach out to us on WhatsApp within 3 days of receiving your order.

Steps:

• Message us on WhatsApp with:

  • Your Order ID

  • The issue (return or exchange request)

  • Clear images of the product

Our team will review your request and guide you through the next steps.

Important Notes

• Reverse pickup may or may not be available depending on your location

• In some cases, customers may be required to ship the product back to us