Refund policy
Refund & Return Policy – KaurKala
At KaurKala, we want you to love what you receive. If something isn’t right, we’re here to help. 💌
Returns
We accept returns within 3 days of delivery if the item:
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Arrives damaged
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Is defective
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Is incorrect from what you ordered
To request a return, please contact us within 3 days of receiving your order with:
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Your order number
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A clear photo or video of the issue
Once approved, we will guide you through the return process.
Refunds
After we receive and inspect the returned item:
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Your refund will be processed within 5–7 business days
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The amount will be refunded to your original payment method
Non‑Returnable Items
Due to hygiene and product nature, we currently do not accept returns for:
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Change of mind
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Incorrect address provided by the customer
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Minor color variations due to lighting or screen differences
Order Cancellation
Once the order is processed or shipped, cancellation will not be possible.
Contact Us
For any issues or questions, please reach out to us:
📧 Email: kaurkalaboutique@gmail.com
📱 WhatsApp: Your support number
We’re always happy to help. Thank you for supporting KaurKala. 🫶