Refund policy

Refund & Return Policy – KaurKala

At KaurKala, we want you to love what you receive. If something isn't right, we're here to help. 💌

We accept return requests within 3 days of delivery only if the item:

To request a return, please contact us within 3 days of receiving your order with:

Once your request is reviewed and approved, we'll guide you through the return process.

After we receive and inspect the returned item, eligible returns will be issued as Store Credit instead of a monetary refund.

Store Credit will be issued within 5–7 business days after the returned item passes our quality inspection.
The credit can be used toward any future purchase on the KaurKala website.
Any remaining balance will stay in your Store Credit account for future orders.
Store Credit is non-transferable and cannot be exchanged for cash or refunded to the original payment method.