Return & Exchange Policy
At KaurKala, every piece is thoughtfully curated and prepared with care, not pulled off a shelf. Because we release our collections in limited quantities, we keep our return and exchange process simple, fair, and transparent.
Processing & Delivery Time
Every KaurKala piece is made to order crafted especially for you, not mass-produced.
Estimated delivery: 10–15 working days from your order confirmation date.
We take the time to create, inspect, and finish each garment by hand, so it meets our standards of quality and craftsmanship before it reaches your wardrobe. Good things are worth the wait.
Once your order is dispatched, you'll receive a shipping confirmation email with tracking details, so you can follow it every step of the way home to you.
Thank you for supporting slow, thoughtful fashion. ♡
Returns
Return requests are accepted within 3 days of delivery.
To be eligible for a return, your item must:
- Be unused, unworn, unwashed, and undamaged
- Have all original tags, packaging, and accessories intact
- Be reported to us within 3 days of delivery
Once your returned item clears our quality inspection, we'll issue Store Credit for the product's value. We currently do not offer refunds to your original payment method.
Your Store Credit can be used toward any future KaurKala purchase and will be shared with you once your return is approved.
Items that don't meet the conditions above may not qualify for a return or Store Credit.
Exchanges
We offer size exchanges within 3 days of delivery.
Since our pieces are made in limited runs, exchanges depend on size availability. We also build a little extra margin into our garments by design, so minor fit adjustments are often possible without a full exchange.
How to Request a Return or Exchange
Reach out to us on WhatsApp within 3 days of receiving your order we'll take it from there.
Steps:
- Message us on WhatsApp with:
- Your Order ID
- Whether it's a return or exchange
- Clear photos of the product
- Our team will review your request and walk you through the next steps.
Good to Know
- Reverse pickup availability depends on your location.
- Where pickup isn't available, you may need to ship the item back to us at your own cost.
- Store Credit and exchange approvals are shared directly with you once your request is reviewed.
We're a small, independent label every return is looked at personally, not by a bot. If anything's unclear, just message us. ♡